Refund & Returns Policy

Our Return Promise

We offer a 30-day return window for all Golden Goose sneakers purchased from Golden Goode. If you're not completely satisfied with your purchase, we'll make it right.

Return Eligibility

To ensure the best experience for all our customers, returned items must meet the following conditions:

Acceptable Return Conditions:

• Items must be returned within 30 days of delivery date
• Sneakers must be in original, unworn condition
• All original packaging, boxes, and dust bags must be included
• Items must have all original tags and labels attached
• No signs of wear, scuffs, or damage to soles or uppers
• Must be free from odors, stains, or alterations

Items We Cannot Accept:

• Sneakers showing any signs of wear or use
• Items returned after 30 days from delivery
• Products without original packaging or authentication materials
• Custom or personalized items
• Items purchased with significant discounts (over 50% off)

How to Return Your Order

Starting your return is simple and convenient:

Step 1: Initiate Your Return

Contact our customer service team at [email protected] or call us at +1-212-555-0199 during business hours. Please have your order number ready.

Step 2: Receive Your Return Label

We'll email you a prepaid return shipping label within 24 hours. Print the label and attach it to your return package.

Step 3: Package Your Items

Carefully pack your sneakers in the original Golden Goose box with all accessories, dust bags, and documentation. Use additional packaging if needed to prevent damage during transit.

Step 4: Ship Your Return

Drop off your package at any authorized shipping location or schedule a pickup. Track your return using the provided tracking number.

Refund Processing

Once we receive and inspect your returned items, we'll process your refund promptly:

Refund Timeline:

• Inspection: 1-2 business days after we receive your return
• Refund Processing: 2-3 business days after approval
• Bank Processing: 3-7 business days (varies by financial institution)

Refund Methods:

Refunds will be issued to your original payment method:

• Credit/Debit Cards: Full refund to original card
• PayPal: Refund to original PayPal account
• Bank Transfers: Refund to original account (may take 5-10 business days)

Exchanges

While we don't offer direct exchanges, we make the process seamless:

Size Exchanges:

If you need a different size, simply return your current pair and place a new order. We'll expedite shipping on your new order once we receive your return.

Color/Style Exchanges:

To exchange for a different color or style, return your original item and place a new order. We recommend checking availability before initiating your return.

Damaged or Defective Items

Golden Goose sneakers are crafted to the highest standards, but if you receive a damaged or defective item:

Immediate Action:

• Contact us within 7 days of delivery
• Provide photos of the damage or defect
• Include your order number and description of the issue

Our Resolution:

• Full refund plus return shipping costs
• Priority replacement if item is in stock
• Store credit for future purchases if preferred

International Returns

For customers outside the United States:

Return Process:

• Contact us before returning any items
• Customer is responsible for return shipping costs
• Items must be declared at original purchase value
• Allow 10-15 business days for processing

Customs and Duties:

Any customs fees, duties, or taxes incurred during return shipping are the customer's responsibility. We recommend using tracked shipping services for international returns.

Store Credit Option

Choose store credit for added convenience:

Benefits of Store Credit:

• Immediate Processing: Receive credit within 24 hours of return approval
• Extended Validity: Store credit valid for 12 months
• Bonus Value: Receive 10% additional value when choosing store credit
• Easy Redemption: Use online or in-store for future purchases